Privacy Policy
Quantum Consultancy Pty Ltd is committed to treating the personal information we collect in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act). This policy sets out how Quantum Consultancy collects, stores, uses and discloses personal information.
Where required by law, we will provide you privacy information specific to the products or services you want to obtain from us or specific to your dealings with us.
Personal information
We only collect, hold, use and disclose personal information that is relevant, necessary and in some cases legally required for us to collect and hold for the products and service provided to you.
The types of personal information we may collect may include but are not limited to the following:
- Names
- Contact details;
- Date of birth;
- Gender;
- Health Information;
- Criminal record;
- Employment details and history;
- Information in identification documents (e.g. passport, driver’s licence);
- Tax file numbers and other government related identifiers;
- Assets and liabilities;
- Educational qualifications and employment history;
- Personal income;
- Visa and work permit status;
- Bank account details;
- Shareholdings and details of investments;
- Superannuation details;
- Tax and financial statements;
- Information regarding insurance;
- Investment preferences.
Collection of personal information
Where possible, your personal information is collected directly from you in person, in writing, over the telephone, by facsimile, via an agent or representative or by other electronic means. Unless required or permitted by law to collect sensitive information about you, we will only do so with your consent and it only be used for the purpose of which it was collected.
You should only share other people’s personal information if you have their consent to do so and if it is for the purpose of us providing services to you. All people should be aware and consent to their information been collected and used for the purpose of our services. You are agreeing that all consents required have been obtain by yourself and you are authorised to use the information provided to us.
Sensitive information as defined in the Privacy Act includes information on your health, race, ethnic origin, political opinion, religion, trade union, or other profession or trade association membership, sexual preference(s) and criminal record. Sensitive information will only be collected by us as permitted under the Privacy Act and used for the purpose for which it was provided.
There may be some circumstances where we receive or are provided with personal information which we did not seek. In this situation we will check if we have your consent to this information and if it is required for our services. If we do not have your consent for the information and/or it is not required by us, then the information obtained will be destroyed or de-identified as soon as possible.
Disclosure of personal information
Quantum Consultancy Pty Ltd utilises some service providers overseas to process data and help deliver services to you. We may disclose your personal information to these providers from time to time. When required, your personal information will only be disclosed to an overseas person or business in the following circumstances:
- Where the overseas recipient has signed a contract with us which creates legal obligations to comply with Australian Privacy Law (i.e. the APPs);
- If the recipient is subject to similar privacy law as Australian privacy law, and you are able to personally access avenues to enforce the protection of those laws;
- If you provide written consent for Quantum Consultancy Pty Ltd to disclose the information after we provide you with full information; or
- If the disclosure is required or authorised by or under an Australian law or a court/tribunal order.
If you would like to know more specifically what personal information is sent offshore and where, please contact us. Contact details are provided at the end of the policy.
Quantum Consultancy Pty Ltd utilises third party providers for its business and to deliver services to you. It may be necessary for us to disclose personal information to these providers from time to time. Such disclosure will be in accordance with this Privacy Policy and the APPs.
Website
We may collect information about your visit to our site to assist us to measure and improve our website. Examples of information that we collect include: day and time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information about what country and state you are in.
We use Google Analytics to collect visitor information so that we can better understand how to improve our products and services for you. One of the primary methods used by this tool is the placement of cookies. Cookies are small information files that an end user's web browser places on their computer when a website is visited. For information on disabling these cookies, please go to the privacy settings section within your browser. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request. We store the data generated by Google Analytics securely and do not share it with third parties. We will not associate any data gathered from our website with any personally identifiable information, unless you explicitly submit that information (e.g. your email address) via our online information form.
We also use third party remarketing cookies e.g. through Google Adwords. These cookies allow us to display tailored advertising to you on different websites across the internet based on your prior visits to our site. We do not collect any identifiable information about you through this remarketing process. You can opt out of Google's use of cookies by visiting Google's Ads settings.
We also use other external companies for the following purposes:
- for web hosting services for this website; and/or
- to gather non-personal information (using cookies) in order to evaluate the website’s effectiveness, for example online marketing activities.
We retain the content and associated data of any email that you send to us if we believe we have a legal requirement to do so. Your email message content may be monitored by our employees for security issues, including where email abuse is suspected; our response to you may also be monitored for quality assurance issues.
Access to your personal information
You have the right to access any of your own personal information that Quantum Consultancy holds. This is subject to some limited exceptions, where we can refuse to provide you with information as set out in the Privacy Act. The reason for the refusal to provide you with information will be explained to you.
If your request is approved, we will provide you with access to the information in the manner requested if it is reasonable and practicable to do so.
Keeping your personal information up to date
Quantum Consultancy Pty Ltd will always endeavour to keep your personal information correct and up to date. If your personal information is incorrect or outdated, please contact us via telephone or email to make the appropriate amendments.
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time when reviewed regularly to take account of changes in legislation, technology, and our operations and practices. We will publish changes to this Privacy Policy on the website.
Making a complaint
If you believe that any action of Quantum Consultancy Pty Ltd breaches this policy or the Australian Privacy Principles, you can make a complaint. Once we have received your complaint, it will be assessed and acted upon within a reasonable time.
Should you have any questions regarding this privacy policy, your personal information or would like to make a complaint, you can contact us on;
Phone: 1300 918 511
Email: accounts@quantumconsultancy.com.au
Postal Address: PO Box 1793, North Sydney NSW 2059